Returns & Exchanges at Audiovisual.my
We want you to be thrilled with your new gear! If you’ve had a change of heart, here’s how we can help you find the perfect fit.
Need to Swap Something?
If your purchase isn’t quite what you expected, you can exchange it for any product of equal or higher value.
The Process: Just head over to our [Contact Page] within 3 days of receiving your order.
The Difference: If your new choice costs a bit more, you’ll just need to cover the price difference.
Keeping it Pristine
To qualify for an exchange, your item needs to be in "brand-new" condition. This means:
No scratches, scuffs, or signs of use.
All original packaging, manuals, stickers, and protective seals must be exactly as you found them.
A Few Small Details
Restocking: Depending on the item, a small 5% restocking fee may apply.
Shipping: You’ll just need to cover the delivery costs for the return and the new item.
Save on Shipping: Feel free to drop off your return at our showroom personally to skip the shipping fees!
What’s Final Sale?
Some items are a bit more sensitive and can't be returned:
Hygiene Items: Earphones, microphones, and anything that touches the mouth/ears.
The Big Stuff: Large speakers, subwoofers, and oversized amplifiers.
Special Cases: Custom orders, software, clearance items, and discontinued gear.
Wait, Can I Get a Refund?
We only offer full refunds in the rare event that a product is defective and we aren't able to repair or replace it for you. Your satisfaction is our priority, so we’ll always try to fix the issue first! If a refund is headed your way, we’ll send it right back to your original payment method. This is the safest and easiest way to help you keep track of your money