Got questions? We’ve got answers! Here is everything you need to know about shopping at AudioVisual.my.
Ordering & My Account
Q: How do I place an order?
Shopping with us is simple! Just follow these steps:
Click "Add to Cart" on the items you love.
Click "Continue Shopping" to add more gear, or click "Checkout" to secure your items.
Log in to your account. Don't have one yet? You can quickly sign up before paying.
Confirm your delivery address and choose your preferred shipping method.
Select your payment option, review your billing details, and agree to our terms.
Click "Confirm Order", and you're all set!
Q: How can I update my personal info or shipping address?
Easy! Log in to your account, click on "Account Maintenance", and you can update your details and addresses anytime.
Q: I forgot my password. Help!
Don't worry, it happens! Click "Lost Password?" on the login page, enter your registered email address, and hit submit. We will send you a verification token right away so you can create a shiny new password.
Payments & Currency
Q: What payment methods do you accept?
We offer a variety of safe payment options:
Credit/Debit Card & Online Banking: Securely via iPay88 (or choose PayPal / MOLPay depending on your system).
Offline Bank Transfer: You can transfer directly to our bank account:
Bank:
[Insert Bank Name]Account Number:
[Insert Account Number]Account Name:
[Insert Company/Account Name]
Important for Bank Transfers: Once you've made the payment, please email your receipt/details to sales@audiovisual.my along with your Order Number, Bank Name, Date, Time, and Total Amount. We will process and ship your order as soon as we receive this confirmation!
Q: What currency do you use?
All transactions on our store are processed in Malaysian Ringgit (MYR).
Shipping & Cancellations
Q: How long will delivery take?
Generally, orders arrive within 3 to 10 working days, depending on whether you are located in a metro or non-metro area.
Q: Can I cancel my order?
You can cancel your order only if its status is still "Pending." To do this, please email us immediately at sales@audiovisual.my with the subject line "Request to cancel order." Unfortunately, once an order is being processed or has already shipped, we cannot cancel it.
Still Have Questions?
We are here to help! If we missed anything, please shoot us an email at sales@audiovisual.my, and our friendly team will clear up any doubts for you.