Official Authorized DistributorSSM: 1579972-H 6018-9481817
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We’re committed to getting your tech to you safely and smoothly. Here is a quick guide to how we handle your deliveries!
We aim to deliver your order within 7 working days of payment. Usually, everything arrives within 10 working days (excluding weekends and public holidays).
Metro Areas: 1 - 6 working days
Non-Metro Areas: 3 - 10 working days
To ensure your items are handled with care, we use specific methods based on your location:
Klang Valley: Delivered via our own internal transport team for a personal touch.
Other States: Shipped via GDEX
Free Shipping: Most areas in Malaysia enjoy free shipping! If an item or zone is exempt, the cost will be calculated by weight at checkout.
Tracking: You can monitor your package’s journey via our Order Tracking page, and we’ll send you email updates along the way.
Safe Arrival: Your shipment is fully protected. If the seal is broken or the box looks damaged, please do not accept it. Call us immediately! Once you sign for the item, we can’t be responsible for further physical damage.
Authorized Receiver: Since these are high-value items, an authorized person must be there to sign for the delivery.
Address Accuracy: We ship to the address you provide, so please double-check it! If we have to resend a package due to an address error, a reshipping fee will apply.
Cancellations: We can't cancel orders once processed, but you can request a return (subject to our Return Policy) once the item arrives.
Store Pickup: In a hurry? Select "Pick up from store" at checkout to collect your gear directly from us.
International: We currently only ship within Malaysia.
We take full responsibility for your order until it reaches your hands.
Who is responsible? If your products go missing or are damaged during delivery, audiovisual.my (the Merchant) takes full responsibility for the loss.
Will I get a refund? Yes. If we cannot successfully fulfill your order due to loss or damage during transit, we will issue a refund to you.
Is there insurance? There is no third-party insurance coverage included for the products during delivery.
Our Guarantee: Even without external insurance, we personally guarantee your shipment. This is why we ask that you do not accept any package with a broken seal or visible damage—simply reject it and call us immediately so we can resolve the issue for you